1. What is Caregiver Match BC?
Caregiver Match BC is a community‑focused platform that connects families with verified, independent caregivers across British Columbia. Families can reach out to our team to find trusted local care professionals for their loved ones.
2. Are caregivers employees of Caregiver Match BC?
No. Caregivers on Caregiver Match BC operate independently. They set their own schedules, rates, and services. Caregiver Match BC provides the platform that helps families find and connect with them.
3. How are caregivers verified?
Caregivers complete identity verification, provide a valid criminal record check, and may submit certifications or training documents. Caregiver Match BC reviews these to support platform safety.
4. How do families contact a caregiver?
To protect caregiver privacy and keep all personal information strictly confidential, families do not view direct contact details online. Instead, you reach out directly to Caregiver Match BC by email or phone. Share your care requirements with us, and we will securely match and introduce you to the right local care aide.
5. Does Caregiver Match BC guarantee caregiver availability?
No. Caregivers manage their own schedules. Families should confirm availability directly with the caregiver before booking services.
6. How do payments work?
Families pay caregivers directly for services. Caregiver Match BC does not handle service payments and is not involved in payment disputes. Subscription or connection fees paid to Caregiver Match BC are separate and non‑refundable.
7. What areas does Caregiver Match BC serve?
Caregiver Match BC serves all of British Columbia, including Vancouver Island, the Lower Mainland, the Interior, and Northern BC
8. Can caregivers update their profile information?
Yes. Caregivers can update their skills, availability, service areas, rates, and certifications at any time to keep their profile accurate.
9. What should I do if I have a safety concern?
If you experience unsafe behavior or misconduct, contact Caregiver Match BC immediately at caregivermatchbc@gmail.com. We will review the concern and take appropriate action.
10. How do I get support?
You can reach Caregiver Match BC Monday to Friday, 9:00 AM to 5:00 PM (PDT) at caregivermatchbc@gmail.com.
Effective Date: July 2026